Responsibilities:

• Work closely with internal parties to handle customer comments, feedback, or  complaints and provide the best solutions for building excellent customer relationships and the service culture
• Collect feedback & reflect customer needs and expectations to the Group
• Responsible for Japanese translation for in-game product and marketing materials
• Handle customers' inquiries on various channels including email, in-game live chat, and social media
• 5-day work week with shift mode / other work shifts as scheduled by superior
• Holidays shift is required

Requirements:

• Diploma or above
• JLPT Level 2 or above, good command of spoken and written English is preferable
• Customer-oriented with a positive attitude
• Able to demonstrate a high level of customer service orientation
• Good communication and problem-solving skills
• Good PC skills in MS Office
• Fresh graduates will also be considered

We offer attractive remuneration and fringe benefits to the right candidates. Please send us the application by clicking the Apply Now button, together with a detailed resume, current and expected salary.

(All personal data provided by job applicants are used only for recruitment purposes and will be treated strictly confidential. Unsuccessful applications will be properly disposed of within 3 months.)

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