A renowned China-based Bank in Hong Kong is looking for a high-caliber Call Centre Manager providing Online Chat services.

Responsibilities:

• Act as a team leader and manage a team of service representatives to provide all-around quality service to customers via Online Chat

• Establish relevant guidelines and procedures to ensure excellent service standards

• Handle customer requests and resolve customer complaints to ensure customer satisfaction

• Gather and analyze data to formulate training programs to team members

• Conduct coaching to team members on best practices for daily inquiries

• Perform any other job duties as assigned by supervisor

Requirements:

• Bachelor’s degree or above in any discipline

• At least 2 years of experience in SME customer service in banking industry

• Good customer service orientation with strong problem solving and analytical skills

• Excellent customer centricity mindset to deliver good quality services for customers

• Able to work under pressure and meet tight deadlines

• Proficient in MS Office applications including Chinese word processing

• Work on shift is required with attractive shift allowance

Working Hours:

• 5-day work per week (Monday to Sunday), on shift duty is required

Interested parties please send your  resume in word format with current & expected salary and notice period to [via CTgoodjobs Apply Now].  For details, please feel free to contact  Thomas on  6718 4050.

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