A renowned China-based Bank in Hong Kong is looking for a high-caliber Assistant Call Centre Manager in an online banking centre.

Responsibilities:

• Provide multichannel customer service to local and overseas customers including the handling of calls, emails, online chats and enquires from various online channels.

• Handle customer requests and resolve customer complaints to ensure customer satisfaction

• Solicit business opportunities through cross-selling and outbound calls to meet the sales and other business objectives

• Perform general support in centre to smoothen the daily operation.

• Provide high quality service and handle daily operations according to the regulatory and compliance requirements to meet all the quality and service targets

• Perform duties on shift basis 7x24 (with attractive shift allowance provided) to ensure the smooth and continuous operations

Requirements:

• Tertiary educated with at least 2 years call centre experiences preferably in financial industry

• Excellent communication skill with strong customer-oriented mindset

• Pro-active, self-motivated, mature and pleasant personality

• Proficient in written and spoken Chinese and English, Fluency in Putonghua is definitely an advantage

• Holders of SFC Type 1 & Type 4 licenses preferred

Interested parties please send your  resume in word format with current & expected salary and notice period to [via CTgoodjobs Apply Now].  For details, please feel free to contact  Thomas on  6718 4050.

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