Founded in 2006, Headstart Group Ltd. is Hong Kong’s pre-eminent English educational institution. The company is dynamic, driven and a market leader in the industry. It offers bespoke English curriculum development, in-class and after-school English programmes, UK study tours, teacher training and native-speaking English teacher (NET) recruitment services to its clients. The company serves more than 270 schools and universities, and is well-known for its superior quality of services. We are now looking for high caliber candidates to fill the position of Customer Services Officer.

Job Description
Provide professional consultation and product knowledge
Maintain and build up customer relationship through school visit, call and email
Deliver great customer experience and follow-up service to fulfil customer satisfaction
Collect and consolidate customer’s feedback to improve the product/ service offerings and process
Update and record customer’s data and activities in a regular basis
Explore up-sell opportunities with potential clients and assist to achieve sales target

Job Requirement
High diploma or above in any disciplines;
1-2 years or above of solid working experience in Customer services or Sales (More experienced candidates will be considered as senior position)
Excellent communication and interpersonal skills
Good command of spoken and written English and Chinese
Quick learner and a team player
Proactive and willing to work independently
Proficiency in MS Office, including Chinese word-processing
Prior related function in the education industry an advantage

Job Offer
5-days work
12-14 days annual leave
Birthday leave, marriage leave, maternity leave, paternity leave, condolence leave, study leave
Great career progression opportunity
Medical & dental insurance
Education subsidy
Attractive commission scheme
Discretionary half-yearly bonus

We offer competitive salary and benefits to the right candidate. Interested parties please apply with full resume stating the position, current and expected salary and availability through the “Apply Now” button.
All information received will be kept strictly confidential and is used for employment purpose only. Applicants who are not invited for interview within 4 weeks may consider their application unsuccessful.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.