Responsibilities

• Identifies, validates and documents customers' order requirements based on the general technical knowledge of the IBXs and guidance from more senior team members

• May be assigned to manage simple to mid-level customer deployment

• Supports & develops project implementation plans/task lists for customer deployments through collaboration with cross-functional teams (such as Sales, Client Services and IBX Operations), working with information and guidance from more senior team members on project tasks and activities

• Supports such as on a piece of a larger project as assigned by more senior team members

• Schedules implementation meetings with customers and cross-functional groups

• Monitors and ensures the timely closure of Operations activities with accurate information into Equinix business systems (i.e. Siebel fulfillment)

• Investigates and collaborates with cross-functional teams to resolve issues during project implementation

• Support to liaison with customers to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations

• Serves as customers' point of contact for any escalation of issues during project implementation for small to medium scale project

• Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager

• Communicates with customers, own team and cross-functional groups on project plans and implementation progress for small to medium scale project

• Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the IBX and identifies opportunities for process improvements

• Provides basic system support for IBX Operations systems such as Siebel Fulfillment, working with Regional Operations at the direction of more senior team members

• Ensures Operations provisioning data is accurately input into Equinix business systems (i.e. Siebel Fulfillment)

• Collaborates with own team and/or Regional Operations to investigate and perform physical audit tasks

• Engages and works with IBX Operations Support to manage and engage third party vendors and suppliers for services and materials

Qualifications

• 3+ years experience in Data Center projects, implementation and operations preferred

• Bachelor's degree in relevant discipline preferred

• Good communications in both Chinese and English

• Good team player

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