Asendia empowers businesses to grow across borders with a range of international e-commerce and mail delivery services. Launched in 2012 by La Poste and Swiss Post, Asendia has the combined expertise of over 1500 employees across 4 continents. With operations across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories. Asendia’s heritage as a mail business is unrivalled, but today we are also at the forefront in providing e-commerce parcel solutions for e-tailers selling internationally. We provide a number of value-added services too, including returns, fulfilment and lettersshops, and we have acquired a number of companies to enhance our services, including eShopWorld a global e-commerce software business.

Asendia is committed to providing equal opportunities. In accordance with the applicable local laws, regulations, and ordinances, all qualified applicants will receive fair consideration for employment without regard to age, race, gender, religion, national origin, ethnicity, sexual orientation, marital status and family responsibilities, disability, or any other protected characteristics.

WE ARE LOOKING FOR........

Customer Care Executive

Your Responsibilities:

• Take care assigned key accounts and keep an eye on customers’ demand for services
• Handle customer enquiries, requirements, feedback and complaints to deliver excellent customer service to customers and provide timely and accurate solutions via digital channels: email, and other communication channels.
• Act as the interface for customers and internal working partners in handling customers requirement
• Prepare statistical report and performance summaries
• Coordinate site visit for corporate clients
• Perform other ad hoc duties and projects when assigned
• Build good client relationship through proactive follow-up actions and supports with own and colleague’s clients
• On-job training will be provided

Your Requirements:

Diploma holder or university graduate in any discipline

1 year or above related working experience, e-commerce logistic is preferred

Excellent interpersonal, communication and listening skills (English/Cantonese/Mandarin)

Independent and detail-oriented with positive attitude

Good command in both spoken and written English, Mandarin and Cantonese

Strong problem-solving abilities and a customer-centric approach.

Ability to work in a fast-paced environment and handle multiple tasks efficiently

Proficiency in MS Office and customer service software

Immediate available is highly preferable

Our Facts

Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.

Driving success, communicating information, and adjusting to change are essential competencies that drive our strategy in APAC.

Employees wellbeing and corporate social responsibility are at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.

If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.

Please send your application in English to: [via CTgoodjobs Apply Now]

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