Part time Customer Care Representative (Feedback, Digital Services and Claims team)
Part time Customer Care Representative (Feedback, Digital Services and Claims team)
The Hong Kong Jockey ClubJob Highlights
- ShaTin Racecourse
- $84.5 per hour
The Department
The Integrated Contact Centre of Retail and Telebet Department provides one-stop service for the Club's customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc.
The Job
You will
- Respond to customer enquiries via email/ Chatbot
- Provide accurate and efficient responses to customers, utilizing extensive product knowledge to deliver proficient service
- Demonstrating excellent communication skills and a professional attitude
- Assist customers in resolving issues, troubleshooting problems and providing guidance on our products and services
- Handle ad-hoc tasks assigned by your superior.
- Be available to work shifts, including weekends and public holidays.
About You
You should have
- DSE / HKCEE or above
- Prior experience in the customer service field is preferred
- Familiarity with correspondence handling is advantageous
- Strong multitasking abilities; self-motivated, adaptable, and flexible in a fast-paced environment
- Excellent interpersonal, communication, and problem-solving skills
- Ability to stay calm when handling aggressive or frustrated customers
- Proficiency in both written and spoken Chinese and English; fluency in Mandarin is a valuable asset
- Good typing skills; minimum typing speed of 50 words per minute with 90% accuracy in English, and a minimum speed of 20 words per minute with 90% accuracy in Chinese is required
Terms of Employment
Pay-rate
$84.5 per hour
Working location
ShaTin Racecourse
How to Apply
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:
Fax: 2966-5770
Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.
Skills
More Information
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Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society.
The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2023/24, the Club returned a total of HK$40.1 billion to the community. This included HK$29.9 billion to the Government in duty, profits tax and Lotteries Fund contributions and HK$10.2 billion in approved charity donations.
The Club is Hong Kong's largest single taxpayer and one of the city's major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.
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