Job Description:

1. Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work.
2. Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system
3. Account admin required
4. Coordinate with internal and external parties
5. Assist in performing any other IT duties as assigned by supervisors

Requirements:

1. Diploma or above in Information Technology or related discipline
2. One year working experience in customer service area in IT field is preferable
3. Prior experience in providing technical support to clients over the phone will be a definite advantage
4. Knowledge on Windows, Office 365, other Microsoft applications & account admin
5. Customer-oriented with good troubleshooting, communication, and interpersonal skills
6. Proactive and able to work under pressure
7. Good command of both spoken and written English and Chinese (including Mandarin)
8. Good at Chinese and English typing (Chi & Eng: 30 wpm)
9. 5-working days per week (including public holidays, Sat & Sun)
10. One-year contract, renewable subject to business needs
11. Immediate available is preferred