Your new company:

• Multiple clients in the finance, banking, helthcare and IT solutions sectors is looking for an IT Support/Infrastructure professional.

Your new role:

• Install, troubleshoot, repair, and maintain software applications and infrastructure.
• Handle escalations from the Helpdesk for in-house, third-party, and market data applications.
• Provide support for operating system drivers, software, and firmware.
• Assist users with home connection setups and work-from-home configurations, including firm laptops, personal laptops, and virtual machines.
• Ensure adherence to client policies and procedures, and communicate these effectively.
• Create and maintain comprehensive support documentation.
• Interact with various support groups (both local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in the ticket-tracking system.
• Inform management of trends, significant issues, and expected delays.
• Participate in a rotating schedule to provide after-hours and weekend support.
• Stay current with technology advancements and participate in training programs.

What you'll need to succeed:

• A strong understanding of IT service delivery and workplace solutions.
• Proficiency in troubleshooting hardware, software, and mobile devices; excellent knowledge of ITIL v3 processes; strong communication skills in both Mandarin and English.
• Demonstrated experience in building high-performing teams, with the ability to influence decisions and drive collaboration across organisational boundaries.

What you need to do now:

If you're interested in this role, click Apply Now or call Jacky Chow @ 9087 5380.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.