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Duty Manager

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Duty Manager

The Ritz-Carlton, Hong Kong
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Job Highlights

  • Handle guest complaints and emergencies
  • Minimum 3 years of relevant experience
  • Competitive pay and comprehensive fringe benefits

Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests.  A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Ritz-Carlton, Hong Kong is currently hiring a Duty Manager.

Job Summary

  • Oversee the daily operation of Front Office and ensure a smooth and efficient workflow
  • Handle guest complaints and emergency situations in a courteous and professional manner
  • Respond to guest requests and ensure fulfillment of their needs

Job Requirements

  • Degree in Hospitality Management or related disciplines
  • Minimum 3 years of relevant experience preferrably in similar capacity in Front Office Department
  • Excellent leadership, communications and interpersonal skills
  • Passionate and service oriented 
  • Excellent command of written and spoken Chinese and English

To Apply Now, please send your resume to [via CTgoodjobs Apply Now].

Human Resources Department

The Ritz-Carlton, Hong Kong

International Commerce Centre

1 Austin Road West

T (852) 2263 2263

Whatsapp (852) 6119 1750 

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. 

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Visit www.ritzcarlton.com/careers to learn more about our workplace culture and career opportunities. 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. 

More Information

SalaryN/A (Search your salary info in SalaryCheck)
Benefit
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Transportation allowance
Job Function
Location
  • Jordan
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
  • Permanent
Experience
  • 3 years - 5 years
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip
  • Diploma or equivalent
Overview

About The Ritz-Carlton

At 108 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

 

The Ritz-Carlton, Hong Kong, a luxury hotel where one can be in the centre of the city yet away from it all. 

Rising 118 floors above the city in Kowloon’s International Commerce Centre, The Ritz-Carlton, Hong Kong transports hotel guests to a place of tranquility and beauty. From here, the skyline and Victoria Harbour reach into the horizon, a view admired from the hotel’s five-star accommodations, rooftop lounge, Michelin-starred restaurants and event spaces. Here, guests have both high-energy city life and sought-after serenity at their disposal.

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