Responsibilities:

• Supervise the counter services to ensure smooth and efficient branch operations
• Enhance customer services quality and assist in resolving customer complaints
• Prevent misconduct by checking and monitoring the daily operations
• Provide recommendation on the improvement of branch operation and work processes
• Ensure the branch operates in compliance with the bank’s policies, procedures, guidelines and regulatory requirements

Requirements:

• Secondary education or above
• Minimum 5 years’ solid experience in Retail Banking Operations
• Solid knowledge of banking operation procedures, general banking products and regulatory requirements
• Customer-oriented with good communication and interpersonal skills
• Mature, independent and able to work under pressure
• Good command of both spoken and written English and Chinese, fluent in Putonghua is an advantage
• Candidate with less experience may be considered as Assistant Manager, Branch Operations

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK , or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise.