Responsibilities

•    Requirement Analysis & Solution Design
-    Convert business requirements into technical solutions.
-    Create high-level and detailed functional and non-functional requirements or specifications to capture business needs, rules, and details.
-    Communicate technical solutions to engineering teams and ensure clear understanding.
•    Stakeholder Collaboration
-    Work closely with stakeholders, designers, and information architects to create optimal user experiences, customer journeys, wireframes, and prototypes.
-    Conduct stakeholder and user reviews to validate business objectives and ensure a positive product and service experience throughout its lifecycle.
-    Liaise between users and technical developers to ensure business requirements are well-defined and properly implemented.
•    Project Management & Risk Mitigation
-    Assist in project implementation by proactively managing potential risks and recommending mitigating measures as required.
-    Break down user stories into measurable tasks to facilitate efficient project execution.
-    Support ad-hoc tasks and contribute to the creation of best practices.
•    Testing & Quality Assurance
-    Formulate comprehensive test plans and conduct User Acceptance Testing (UAT) to ensure solutions meet business requirements.
•    Training & Support
-    Prepare training materials and conduct user training sessions.
-    Handle end-user inquiries and provide timely solutions.
•    Product Development & Enhancement
-    Identify new product features through handling user inquiries and feedback.
-    Articulate gaps and issues, providing options and justifications with analysis to drive informed decision-making.
•    Leadership & Mentorship (For Senior Positions)
-    Lead and mentor other Business Analysts.
-    Inform, educate, and influence managers and peers to support recommendations and best practices.

Preferred for Senior Positions
•    Experience in construction solution business is a PLUS.
•    Experience in building large-scale digital services.
•    Leadership skills with the ability to mentor other Business Analysts.
•    Advanced communication skills to convey complex processes clearly.

Requirements

•    Minimum 3 years of relevant experience (junior roles may consider less).
•    Familiar with Agile/SCRUM methodologies and UAT processes.
•    Experience in IT/mobile application development is a plus.
•    Experience with AI Generative Tools is a plus.
•    Strong analytical and communication skills in English and Chinese (Cantonese & Mandarin).
•    Ability to work independently, be highly motivated, and committed.