Founded in 1985, Electronic Business Solutions Limited (EBS), is a leading IT company dedicated to provide integrated, tailored and comprehensive IT services and solutions to various clients, notably from the Government, education institutions and business sectors etc.
 

We are navigating a rapid expansion, and seeking for all-rounded, enthusiastic and skillful talents, to join us as the Field Support Engineer Supervisor.

Benefit Highlights:

• 5-day work week ;
• 16 - 18 days annual leave entitlement ;
• Birthday leave ;
• Competitive Remuneration Package;
• Comprehensive medical insurance plan ;
• Fruitful journey in IT industry with great career exposure;
• Work-life balance;
• Stable, positive and supportive working environment.

Job Description 

We are seeking a highly skilled and motivated Field Support Engineer Supervisor to lead a team of 3 field support engineers. The ideal candidate will have a strong technical background in troubleshooting and resolving both hardware and software issues related to PCs, printers, and other IT equipment. With 3 to 5 years of hands-on experience, the supervisor will ensure the team delivers exceptional on-site technical support to our clients while maintaining high standards of service quality and efficiency. 

 Key Responsibilities 

1. Team Leadership: 

  - Supervise, mentor, and guide a team of 3 field support engineers. 

  - Assign tasks, manage workloads, and ensure timely resolution of client issues. 

  - Conduct regular performance reviews and provide constructive feedback. 

2. Technical Support: 

  - Diagnose and resolve hardware and software issues for PCs, printers, and related peripherals. 

  - Install, configure, and maintain IT equipment and software applications. 

  - Provide on-site and remote support to clients as needed. 

3. Client Relationship Management: 

  - Act as the primary point of contact for escalated technical issues. 

  - Ensure client satisfaction by delivering prompt and effective solutions. 

  - Build and maintain strong relationships with clients through clear communication and professionalism. 

4. Operational Efficiency: 

  - Develop and implement best practices for field support operations. 

  - Monitor team performance metrics and ensure adherence to service level agreements (SLAs). 

  - Maintain accurate records of service requests, resolutions, and inventory. 

5. Training and Development: 

  - Identify training needs and organize skill development sessions for the team. 

  - Stay updated on the latest technologies and tools to enhance team capabilities. 

 Qualifications 

- Bachelor’s degree in Computer Science, Information Technology, or a related field. 

- 3-5 years of experience in IT support, with a focus on hardware and software troubleshooting. 

- Proven experience in managing or supervising a technical team. 

- Strong knowledge of PC and printer hardware, operating systems, and software applications. 

- Excellent problem-solving skills and the ability to work under pressure. 

- Outstanding communication and interpersonal skills. 

- Willingness to travel to client sites as needed. 

 Preferred Skills 

- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent. 

- Experience with network troubleshooting and basic IT infrastructure. 

- Familiarity with ticketing systems and remote support tools. 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.