Key Areas of Responsibilities

• Provide dedicated technical support for trade floor operations, including hardware, software, and network-related issues

• Install, configure, and troubleshoot desktop systems, peripherals, applications, and trade floor-specific market data applications

• Responsible for video conferencing management and presentation support

• Collaborate with other IT teams and vendors to escalate and resolve complex technical issues

• Assist in maintaining IT inventory and asset management records

• Ensure compliance with IT security policies and procedures

• Provide on-call support during critical trading hours to address urgent technical issues promptly

• Stay updated on technological advancements and recommend improvements to enhance end-user experience
   

Requirements

• Bachelor's degree in IT or related field (or equivalent experience)

• Around 3 years relevant experience in desktop support, preferably in the financial services or investment banking sector

• Support skills on Bloomberg, Refinitiv and local Market data products

• Strong knowledge of Windows and Mac OS, Microsoft Office 365, and basic networking concepts

• Excellent troubleshooting skills and ability to identify and resolve technical issues

• Knowledge on ITIL service desk related processes

• Exceptional customer service and communication skills

• Fluent in Mandarin, Cantonese and English for effective communication with bilingual users

• Ability to work independently and as part of a team in a fast-paced environment

Stay informed on CITIC CLSA Job Opportunities

Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.