Description

In a dual-control environment, the Operations Specialist monitors and operates the Operations Console and systems in accordance with established standard operating procedures (SOPs) while committing to predetermined Service Level Agreements (SLAs). The Operations Specialist communicates with traders, approvers, settlement and security teams to report requests and system status and malfunctions.

Primary Responsibilities

• Monitor and operate the Operations Console and other systems or platforms
• Manage and execute requests from traders as well as client requests
• Ensure operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs (service-level agreement)
• Work variable hours (shift basis) which may be adjusted to accommodate business needs
• Review and provide feedback for all SOPs (standard operating procedure) for consistency and accuracy
• Ensure proper protocol, procedures, notifications, and communications are followed
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls
• Identify risk-related issues and escalate to management
• Prepare and create reporting entries and fill in runsheets
• Process additional backend administrative tasks
• Perform other duties and project responsibilities as assigned
  
  

Requirements

• Bachelor's degree in a relevant field (e.g., Business, Finance, Information Technology)
• 1-3 years of operations experience, preferably in the banking or finance sectors
• Experience operating systems and platforms in compliance with SOPs and SLAs
• Technology savvy with the ability to quickly learn and apply new and emerging technologies
• Strong attention to detail and ability to identify risk-related issues
• Proficiency in both oral and written English with Mandarin being strongly preferred

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