The Role:

This role will focus on leading and taking full responsibility for Retail / CRM / Marketing related applications within the APAC region and has the opportunity to participate in cross-functional projects including but not limited to integration with E-Commerce, ERP, Mobile Apps and data solutions.

The primary role of this person will be assigned on leading and implementing Retail, CRM and Marketing Automation projects across APAC region. Experience rolling out large-scale Retail, CRM (customer profile and loyalty) and Marketing Automation Tools would be critical for this role.

What you will do:

Domain Leadership and Ownership:

• Take ownership of IT domain for Retail, CRM and Marketing applications
• Proven and solid experience managing similar domain in retail companies
• Essential technical know-how in understanding the latest technology trends in commercial IT
• Support APAC CIO to drive digital transformation in own domain as well as cross domains and on a regional scale

Team Management and Resources Planning:

• Manage and coach a team of Project Manager, Business Analysts and Technical Consultant and work together to deliver projects
• Embrace a team of diversity and cultural differences based in different onshore / offshore locations
• Responsible for team resources planning to ensure work efficiency and productivity

Vendor Management and Offshore Team Management:

• Lead and manage 3rd party vendors to ensure delivery is on time
• Review vendors’ deliverables and ability to challenge and raise concerns
• Support APAC CIO in launching RFI/RFP processes on large-scale projects

Program / Project Management and Delivery:

• Be program / project manager for large-scale projects and lead teams for project delivery
• Organize project steering committees, advise, and review the plan and status of projects
• Track projects risks and decide on corrective measures to minimize impact on cost and delay
• Manage portfolio under own domain and ensure project delivery on quarterly review basis
• Escalate promptly to seek advice and alignment

Support and Maintenance:

• Review and revise the existing support model to propose an efficient regional support model that can support different time zones within APAC
• Lead and manage the operational and functional support of Retail / CRM / MA applications and support end-users on their day-to-day activity directly or through the help of third-party partners
• Manage functional and demand requests raised by commercial teams in APAC
• Run regular BAU ticket analysis with the team and guide the team with RCA approach

Internal Stakeholder Management:

• Communicate with stakeholders including GMs, Commercial, APAC IT, Local IT, Group IT
• Provide visibility of maintenance and enhancement on Retail/CRM/MA projects to key stakeholders
• Keep updated on APAC IT projects to propose potential improvement ideas

IT Internal Governance and PMO:

• Participate and drive team engagement
• Contribute to internal IT PMO processes and functions
• Responsible for IT budgeting for own domain and ensure cost effectiveness

What we are looking for:

• University degree
• 8+ years of experience in working in a Senior Manager / Manager role in developing Retail / CRM / MA Applications from retail, FMCG or related industries
• Solid understanding of process design, methodology and tools
• Experience rolling out large-scale projects in Retail POS, CRM Loyalty or Marketing Automation tools, ideally regional coverage
• Essential functional and technical skills for one of the leading POS (CEGID, Oracle Xstore etc.) and CRM tools (Salesforce, Oracle, SAP)
• Experience of integration with heterogeneous Systems (ERP, E-COM, ESB/API) will be a plus
• Strong collaboration with different stakeholders
• Excellent presentation and communication skills in both written and spoken English, additional Asian language will be beneficial
• Motivate, drive change and facilitate problem solving discussions
• Detail oriented and autonomous
• Can-do attitude
• Analytical skills

What we offer:

• Be part of a growing international beauty group, with the latest acquisitions our portfolio consists of 8 brands.
• A multinational working environment with internal mobility opportunities.
• Monthly staff engagement and sustainability activities.
• Attractive discretionary bonus.
• Quarterly free and monthly discounted products.
• Annual leaves, birthday leave and Relaxing days off (one every 2 months)
• Flexible Work arrangement includes flexible working hours and work from home.
• Medical, Dental and Life Insurance.
• Maternity Leave (up to 20 weeks fully paid) and paternity leave (up to 12 weeks fully paid).

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L’OCCITANE is an Equal Opportunities Employer and is committed to ensuring that factors relating to its employees’ ability to perform workplace responsibilities, and to develop in their employment, are the only ones considered in the decisions about their career with L’OCCITANE.

Building a more diverse and inclusive organisational culture is one of the ways we cultivate change.

This involves building an inclusive workplace that makes our people feel:

• safe from any sort of discrimination or harassment
• respected and valued for who they are as individuals.
• We recruit competent and positive minded people who share our core values entrepreneurship, team spirit, leading by example and authenticity and our commitment to sustainability.

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