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Senior Engineer (Customer Satisfaction Management)

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Senior Engineer (Customer Satisfaction Management)

Hutchison Telecommunications (Hong Kong) Limited
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Job Highlights

  • Provide technical supports for multiple biz activities initiated by stakeholders
  • HD or above in Electronic & Telecommunication Engineering, 5+ years relevant exp
  • Attractive salary package & supportive team environment

Hutchison Telecom Hong Kong is a leading digital operator in Hong Kong, committed to channelling the latest technologies into innovations that set market trends and steer industry development. We offer diverse and advanced mobile services under the 3, SUPREME, MO+ and SoSIM brands in the consumer market, and are dedicated to developing enterprise solutions in the corporate market under the 3Business brand.

We are currently recruiting exceptional candidates to join our team as we enter the digital era powered by advanced 5G tech. To learn more about us, visit www.hthkh.com.

About the Job

Responsibilities:

  • Provide technical supports for multiple business activities initiated by internal stakeholders
  • Arrange and manage the team members to perform field survey and benchmarking
  • Analyze network data, propose an optimal solution, and monitor the progress for special events and customer complaints
  • Assist the supervisor to respond tender requirements for supporting sales activities
  • Conduct on-site evaluation & manage ad hoc tasks as required

Requirements:

  • Higher Diploma/ Degree in Electronic & Telecommunication Engineering, Science, Engineering related disciplines
  • Minimum 5 years' relevant experience in mobile industry
  • Previous exposure in complaint handling or field survey is a plus
  • A positive team player with good communication and interpersonal skills

Apart from competitive remuneration package and exciting opportunity for career development within the Group, we provide attractive employee benefits such as free company shuttle, free company SIM card, staff discount and preferential SIM plan offers, comprehensive medical & insurance schemes, as well as a full range of other employee well-being provisions.

We appreciate your interest in joining us, by submitting your full resume with present and expected salary to [via CTgoodjobs Apply Now] or clicking Apply Now button.

We promote a diverse workforce drives our goals and contributes to overall success of the Group. We strive to create a work environment that is respectful, inclusive, and free from any form of discrimination, harassment and intimidation.

Being an equal opportunity employer, we embrace diversity and inclusion, and welcome talents from any backgrounds and conditions. Personal data collected will be treated in the strictest confidence and handled confidentially by authorised personnel for recruitment-related purposes only within the CK Hutchison Group of companies. The personal data of unsuccessful applicants will be destroyed after the recruitment exercise pursuant to the requirements of the Personal Data (Privacy) Ordinance in Hong Kong.

More Information

SalaryN/A (Search your salary info in SalaryCheck)
Benefit
  • Insurance plan
  • Medical plan
  • Shuttle bus
Job Function
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Non-management level
Education
  • Degree
  • Asso. Deg or High Dip
Overview

Hutchison Telecom Hong Kong is a leading digital operator in Hong Kong, committed to channelling the latest technologies into innovations that set market trends and steer industry development. We offer diverse and advanced mobile services under the 3, SUPREME, MO+ and SoSIM brands in the consumer market, and are dedicated to developing enterprise solutions in the corporate market under the 3Business brand.

We are currently recruiting exceptional candidates to join our team as we enter the digital era powered by advanced 5G tech. To learn more about us, visit www.hthkh.com.

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