Duties: The appointee will be responsible for handling phone and written enquiries/complaints in the Public Examinations Information Centre. The post holder is also required to provide clerical and administrative support in the Centre, perform user acceptance test for online application systems and assist in the investigation of examination irregularities together with the timely updating of the knowledge base. He/she will be required to work outside office hours during
examination seasons.

Requirements:
(a) Higher Diploma/ Associate Degree or above in any discipline;
(b) At least 2 years’ working experience in general administration or clerical support;
(c) Working experience in examination administration and customer service is an added advantage;
(d) Proficient in computer applications including Word and Chinese word processing;
(e) Good command of spoken and written English and Chinese, knowledge of Putonghua is an
advantage; and
(f) Good customer service, interpersonal and communication skills.

Employment Terms: The remuneration package will be commensurate with qualifications and experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits, medical and dental care. Future employment may be offered on renewable contracts subject to performance and staffing needs.

Date for Application Review: 15 April 2025
Applications would be considered until the post is filled.

A detailed resume including your qualifications and experience, current/expected salary and earliest availability should be sent to the Manager - Human Resources, by quoting the position applied and reference number via email at [our mailbox through CTgoodjobs Apply Now]. Due to the secrecy nature of HKEAA's job duties, applicants invited for interview may be required to make a declaration of any conflict of interests. Applicants not notified within 8 weeks from the application review date should consider their applications unsuccessful.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided relating to employment will be kept confidential and used only for processing applications. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement on the HKEAA website
(www.hkeaa.edu.hk).