What You'll Do
  
Your key responsibilities include but not limited to:

Lead a team to provide quality services to residents in clubhouse

Ensure the customer services provided are up to the service standard of the company

Plan and organize various recreational activities and events

Handle customer enquiries and cultivate harmonious relationships with residents

 

Who You’ll Work With

You will work with the Club Supervisor/Club Assistant to provide excellent customer service to all guests and help the manager supervise all subordinates for working smoothly and efficiently

 

Who You Are

Your professional experiences and key competencies would include, but not limited to:

Empowers Others - Delegates tasks, goals and responsibilities to others. Ensure they receive the necessary training, organizational support and equipment to fulfil their accountabilities.

Shares Knowledge - Is willing and able to share expertise and knowledge with others. Is transparent and willing to learn from successes and mistakes, and helps others to do the same.

Customer Oriented – Understands and delivers on different customer segments and key stakeholder expectations. Anticipate future customer trends and needs and orientates the business to meet these

Performs Under Pressure – Delivers results, especially when working under pressure and tight timelines. Uses pressure to their advantage. Avoids accepting or making excuses.

Personally Accountable – Is self aware, invites feedback, and acknowledges strength and weaknesses. Accepts full accountability for own actions and decisions.

 

Experience you'll need

Degree / Diploma holder in Hospitality/Hotel/ Recreation & Sports Management or related disciplines

Min. 2-3 years relevant experience in the residential clubhouse field; 

Fluent in spoken and written English and Chinese (Cantonese and Mandarin)

Proficiency in MS Office

Effective communication and interpersonal skills

Pleasant personality with helpful, friendly, tactful, patient and proactive character 

 

The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kuok/Kerry Group and its subsidiary/ associated companies. For correction of or access to personal data after submission of the application or enquiries on recruitment matters, please contact Human Resources Department. Please mark “Confidential: Personal Data Access/ Correction/ Recruitment Enquiries” on your correspondence. Information on unsuccessful candidates will normally be destroyed after 24 months from the date of application. By submitting an application through Kerry Properties' Career webpage, you are deemed to have consented to its Personal Information Collection Statement.