Description

• RESPONSIBILITIES
  
  

Product / Technical:

• Technical support on Digital Commerce and Internet Payment Gateway.
• Facilitate Client development testing with set up of sandbox accounts, technical documentation, sample code and coding support. Provide guidance to the client during testing and pre-launch activities.
• Provide technical support / troubleshooting to the production merchants.
  
  

Consulting / Process / People:

• Manage communications and escalations with the merchants, as well as with internal organizations within Global Payments.
  
  

Qualifications And Requirements

• Degree in IT or other related disciplines.
• Fluency (oral and written) in Chinese and English. Additional language(s) are highly valued.
• 1 year working experience (fresh graduates will also be considered) within Merchant technical services or Technical Support role.
• Understanding of web technologies, including the HTTP protocol and TCP/IP.
• Experience with mobile operating systems, such as Android and iOS, is a strong plus. Experience with relational databases is preferred.
• Experience with web technologies, development languages and environments, including 1 or more of the following: NodesJS, Java JSP, Ruby, Python, VB, .Net, MySQL, SQL Server, PHP, ASP, Windows Servers, Unix/Linux, XML, SOAP, REST. Ability to write scripts and using POSTMAN is a strong plus.
• Proficiency in Microsoft Office, e.g. Word, Excel, Access DB.
• Good Client facing and personal interaction skills are successful requirements for this position.
• Ability to acquire payment gateway products and technical knowledge quickly.
• Good team player.
• Flexible, self-motivated, enthusiastic and open-minded.
• Adaptive to working in a MNC environment focus on Asia-Pacific.

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