Customer Services & Policy Administration (Senior Officer) (Employee Benefit)
Customer Services & Policy Administration (Senior Officer) (Employee Benefit)
Gain Miles Assurance Consultants LimitedJob Highlights
- 5 day work week
- Young and Fun working environment
- Progressive career path
About the Role:
We are seeking a dedicated and detail-oriented Officer/Senior Officer to join our Customer Services & Policy Administration Team. This role is vital for enhancing our employee benefit operations and providing exceptional service to our clients. The ideal candidate will be instrumental in driving continuous improvement and supporting the growth of our employee benefit business.
Job Descriptions:
- Respond to customer enquiries and requests in relating to employee benefit products and general insurance services in a timely and professional manner.
- Work collaboratively with other internal departments to maintain customer retention
- Deliver quality aftersales services in order to meet customer satisfaction level
- Maintain customer and policy records accurately
- Handle policy checking and billing. Ensure the policy contents as accurate, follow up premium timely and deliver documents to clients without any delay
- Follow up the policy related documents with insurers and service provider
Qualification Requirements:
- Bachelor’s Degree with 3-5 years working experience in Employee Benefits in broker firm(s) or insurance company(ies) preferred.
- Holder of Insurance license (IIQE papers I, II & III) are highly preferable
- Detail-oriented, customer focused with effective client relationship and communication skills
- Possess strong sense of responsibilities and be able to work independently and act as a self motivated and energetic good team player
- Good communication skills on written and spoken English and Chinese
- Good computer skills including MS Word, Excel and PowerPoint
- Candidates with less experiences would be considered as Officer
We offer:
- 5-days work
- Fun and open working culture without hierarchy - #WorkHardPlayHard philosophy and focus on teamwork
- Flexible working policy
- Diversified exposures over institutional, corporate, and individual clients
- Attractive monthly basic salary and incentive payments
- Comprehensive fringe benefits including 16 working days annual leave up to 24 days depending on years of services, Extensive Medical and Dental coverage, Training and Licensing Examination Support
- Family Friendly Policy, including 6 days Family Care Leave, 1 day Birthday leave, etc.
- Free Life and Health Insurance including both In and Out-patient benefits, Annual Wellness benefits
- Pension Benefits on top of MPF mandatory contribution
Join the GUMbees today!
Ready to fly high in your career? Interested candidate please submit your full resume with availability, current and expected salary by clicking Apply Now.
All personal data provided will be treated with strictly confidential and will be used for the recruitment process only. Unsuccessful applications will be properly discarded within 3 months.
Skills
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WE GIVE U MORE.
http://www.gumhk.com
Pioneers
GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.
Fast-Learning
GUM is devoted to creating a fast-learning environment for our staff in which we encourage learning through practice by innovating methods to resolve our clients’ MPF inquiries. We embrace a dynamic and open work environment with a simple organizational structure and proper delegation that facilitates constructive feedbacks and guidance.
Team work
We truly believe that a mutually supportive and high tolerance for failures atmosphere is conducive to employee autonomy and team performance, where new ideas will be tested by trial and error and staff will be equipped with the necessary skills for uncertainty.
People are our greatest assets, our adamant belief is to immerse people-oriented elements into our culture by proactively encouraging the exchange of knowledge and ideas, inheriting experience from our veteran experts and promoting self-initiated learning.
We understand career progression is vital to our people, GUM provides ample opportunities and sufficient career mobility to shape job capabilities and cultivate work-specific skills. We are looking for motivated and resilient people to join our GUM Family. Embark on our journey to fulfil your career aspiration and gain full support to unleash your potential for excellence!
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