AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Responsibilities:

• Responsible for contacting the existing customers to identify the reasons of policy termination and lapsation and provide feasible solutions to retain the policies (No cold call is required)
• Provide follow up services to customers for policy retention such as explaining the plan feature, informing about the policy notification, and providing guidance on policy changes
• Resolve customers' enquiries including soft complaints and escalated from CCA in a timely and professional manner
• Meet service turnaround time and achieve Team monthly & yearly KPIs
• Adhere to company standards and guidelines to deliver quality service and provide recommendations for workflow and procedure improvement
• Enhance job knowledge through participating in training courses
• Perform other support duties as assigned

Qualifications:

• Post-Secondary with customer service experience
• Candidates familiar with bank or Insurance background is an advantage
• IIQE License 1, 3 & 5 preferred
• Good spoken and written in both English and Chinese (Mandarin and Cantonese)
• Good team player
• Customer-oriented with passion, patience, and caring attitude
• Good interpersonal and communication skills
• Good Computer Literacy
• Candidates with less experience will be considered as Officer; Fresh graduates are welcome

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.