Elevate customer experience with Lufthansa Technik! As a Customer Services Manager based in Hong Kong, you'll support our customers across the Asia Pacific region, ensuring top-tier service and operational excellence.

Join our dynamic team and make an impact in the world of aviation. Ready to take off in your career? Apply Now!

Tasks

The Customer Services Manager is responsible for:

• The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management
• Advising customers in finding the right solution. Manage the customer relationship and ensure its ongoing development
• Responsibility for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
• Identifying and managing revenue opportunities and realize cross- and up-selling potential within area of responsibility
• Assuming key user functionality for projects, processes and interfaces; Assist and instruct employees
• Coordinating with internal stakeholders to ensure timely delivery of services as stipulated in the contract
• All other duties as assigned or required
  
  

Requirements

To excel in this role, you will need a combination of the following qualifications:

• University degree, preferably in Engineering, Business, or equivalent
• Relevant experience in customer relations, preferably in technical customer service, sales, or material management in aviation MRO
• Excellent spoken and written English
• Strong intercultural competency with a deep understanding of Asian cultures
• Customer-oriented attitude with excellent service skills and relationship-building ability
• Passion for working with people, problem-solving, and continuous development
• Self-motivated to adapt, solve complex challenges, and explore new business opportunities
• Willingness to travel to Germany and extensively within Asia
• CV/Resume including your current and expected remuneration are quired. We regret only shortlisted candidates will be notified
• Company will not provide relocation assistance
  

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