Who will you be working with?

You will be working with our field service team who are expertise to ensure on-site work are performed according to agreed procedures, safely, on time and within budget and to the satisfaction of the customer. To perform the tasks successfully, you will be in close contact with Engineering team to ensure feedback from the field is provided to back-office teams so as ensure the successful commissioning of the system.
 

How will you make a difference?

As a member of the field service team, you will be responsible to manage a team of technicians and supervisors, and provide technical and operational solutions, including but not limited to technician training expertise on Installation & Commissioning works, and sound technical answer to MTRC enquiries.

What will your typical day look like?

On-site validation of design, method statement, Testing & Commissioning (T&C) and provide constructive feedback to engineering team

Supervision of on-site Supervisors works and ensure that they can work autonomously after first installation and T&C

Act as the main contact between on-site team, and project team (including Engineers from Sister company, customer, Project Manager) to resolve technical issues from site, and execute site activities

Manage work schedule and report site progress to ensure project progress achieve Project Manager's Project Plan

Ensure site readiness by collaborating internally (Engineering, Site Supervisors, Field Service Technicians) and externally (Subcontractor, contract workers, etc)

Work closely with Registered Safety Officer and Site Supervisors to ensure site work safety are met

Provide on-site troubleshooting and feedback to project team

Enforce Safety based on internal, customer and ISO standard

Manage Site Works execution (preparation, delivery, Installation, T&C, remedial work, warranty, services), including daily organization and contingency plans, while ensure to respect of agreed/approved work procedure and manuals

Manage Subcontractors involved in preparation, delivery, Installation and or T&C activities.

Schedule works and resources according to projects planning and requirements and feedback to Project Manager.

Prepare planning as well as progress / field services reports as required by customer/manager

Complete ad hoc assignments from Field Service and Operations Manager and Project Manager

Provide technical and operational solution to Field Service and Operations Manager and project team for day-to-day task.

What do we want to know about you?

Degree holder in E&M Engineering or other discipline. Candidate with higher qualification and experience may consider to be Senior Field Service Engineer.

At least 5 years or above working experience in senior site supervision position, in areas of railway, building or other infrastructure service and maintenance. Experience in working with MTRC is an advantage;

Strong managerial and people management skill. Able to steer the team to perform. Experience in leading a team with more than 10 people is a plus

Previous customer service / customer relation experience with be an advantage

Written and spoken Cantonese, English and Mandarin is a MUST.

Holder of Hong Kong Driver License class 1 and 2 is an advantage.

Sound communication and interpersonal skills, able to deal with all levels of personnel.

Able to pick up different product lines knowledge & transfer to service team member.

Good team player, responsible, diplomatic, proactive and able to work independently under minimal supervision.

Experience in Occupational Health and Safety and ISO standard is a definite advantage.

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