Reports to: Assistant Learning Manager, Inflight Services

Department: Cathay Academy (CXA)

As the Learning Specialist, you will be responsible for delivering all relevant trainings to cabin crews, as well as assisting with pre and post training operations (organize training materials, preparing for sessions and other administrative tasks as required).

You will collaborate with various stakeholders to ensure resources are being utilized efficiently. This includes providing effective and professional logistics arrangements for all in-person, virtual or hybrid programmes, liaising with internal and external participants and supporting facilitators with the production of virtual training sessions.

You will also act as an ambassador for Cathay Academy (CXA) by extending world-class service to programme participants, building relationships with them throughout the programmes and be an integral part of their learning journeys, ultimately contributing to Cathay’s vision in becoming one of the world’s greatest service brands.

Key Responsibilities

• Programme delivery mainly for Induction, Business Class and First Class service and technical training with the support and coaching of line managers to maintain high programme performance metrics
• Manage relationships between the internal stakeholders (CXA) and other business units
• Monitor and assess cabin crew training performance, provide feedback and coaching to participants
• Perform and support the planning of all logistics related to training programmes (course dates, venues, course material transport, venue set-up etc.)
• This is a 4-month part time contract with 10 working days per month

Requirements

• Minimum 3 years’ experience as a cabin crew
• Excellent interpersonal and communication skills in both written and spoken English
• Good presentation skills and listening skills
• A quick learner, organized and able to work effectively and professionally under time pressure with strong desire to help others to succeed
• Open-minded and adaptive to change
• Ability to work independently and in a team
• Good working knowledge of Windows application software i.e. Words, Excel, PowerPoint
• Willingness to work during rest days and public holidays (compensatory day off will be given in lieu)

Application Deadline: 16 April 2025

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply

For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298