KEY AREAS OF ACCOUNTABILITY:

• Conduct outbound calls to donors including welcome call, fail payment reminder, upgrade, conversion and reactivation campaign
• Strong communication and telemarketing sales skills, consistently exceeded sales targets.
• Able to adapt to different sales techniques and strategies to maximize results
• Provide excellent customer service and able to build rapport with donor, able to handle all inbound and outbound enquiries and complaintsthrough emails, phone calls and all other communication channel;
• Identified opportunities for upselling and cross-selling additional products
• Handle all types of donation processing including cash, cheque and credit card transactions
• Assist in our regular donor engagement event/s
• Provide training / support to our working partner when required
• Support implementation of strategies for donor acquisition and retention.
• Provide any ad hoc support as requested by line manager

 

QUALIFICATIONS

• HKCEE/DSE or above
• Holder of Diploma 

 

EXPERIENCE AND SKILLS

• At least 5 years working experience in telemarketing, candidate with less experience may be considered as Donor Relation Assistant
• Proficient in both spoken and written English and Chinese, and fluent in Putonghua.
• Proficiency in English & Chinese word processing
• Good knowledge of computer application such as MS Office
• Attention to details, high accuracy and target-driven.
• Good team player, dedicated, with empathy, and passionate to work in NGO

 

We are looking for both full-time and part-time teammates to join our team.

The part-time position will be on a contract basis.

 

APPOINTMENT TERMS

This post is on a full time basis. 

Don’t miss the opportunity to have career success and fulfillment while you deliver change for children to attain the right to survival, protection, development and participation.

We need to keep children safe so our selection process, which includes background checks, reflects our commitment to the protection of children from abuse. Candidates at the final stage of recruitment process may be requested to undergo Sexual Conviction Record Check by the Hong Kong Police. If you refuse to undergo the check, we have the right not to consider your application.

Interested parties please send full resume, including your current & expect salary and date of availability to [via CTgoodjobs Apply Now]. Personal data collected will be used for recruitment purpose only.