Title: Desktop Support Engineer

Location: Hong Kong

Department: Workspace Services

Job Overview:

A Desktop Support Engineer to provide technical assistance, including hardware/software troubleshooting, Microsoft Office support, and first-level support for email, voice, remote access, and multimedia systems.

Responsibilities:

• Provide technical support for desktops, VDIs, laptops, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist users with application installation and remote troubleshooting.
• Support Active Directory, Group Policy, and security best practices.
• Manage IT equipment relocation and inventory tracking.
• Collaborate with IT teams on projects and provide user training.
• 5+ years of desktop support experience.
• Proficiency in Windows OS, Office 365, Active Directory, and basic networking.
• Experience with PC hardware, printers, and scanners.
• Strong troubleshooting, communication, and multitasking skills.
• Financial services experience and virtualization knowledge (VMware, Citrix) are a plus.
• On-call/weekend support may be required.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.