Support Engineer I (req742)

Hong Kong

Hong Kong KLN Logistics (Hong Kong) Limited

Responsibilities

• Perform frontline IT Support duty on infrastructure including system/network/Ticketing tool to end users
• Daily operational control and management of the Incident/Request Process and services fulfillment via ticketing system, phone, email, Whatsapp and other communication tools
• Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre-defined SLAs.
• Track and report the status of all critical incidents to management
• Ensure prompt response and problem diagnostics by using advanced troubleshooting skills and excellent communication skills
• Support user account administration and mailbox management
• Basic knowledge of Procurement process and procedure is an advantage
• Shift duty is required (Non-overnight shift)
  
  

Requirements

• Degree / Diploma holder in Information Technology / Computer Science or IT-related training, with minimum 1 year of relevant experience
• Good Knowledge of IT Applications such as MS Office 365 products, O365 Administration, Antivirus Products, Networks
• Infrastructure, Patching tools, VPN application
• Knowledge in Logistics Application are preferred
• Troubleshooting skills on logistics related hardware such as printer, handheld, scanner is an advantage
• A good team player, flexible, able to analyze requirements and meet deadlines
• Strong attention to detail with an analytical mind and outstanding problem-solving skills
• Able to think in a creative way and strong logical thinking
• Good communication and organizational skills
• Strong verbal and written communication in English, Cantonese and Mandarin
  
  

We are an equal opportunity employer and welcomes applications from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants maybe considered for other suitable positions in KLN. All personal data of unsuccessful candidates will be destroyed.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.