ontract Customer Service Officer (Call Centre) – Banking/Insurnce, Non-Sales  

Job Description:

• Conduct Outbound calls and provide administrative support to Conservation initiatives.
• Address requests from customers regarding product inquiries and services.
• Perform account maintenance.
• Resolve customer grievances in a timely and professional manner
• Provide administrative support to the team as assigned.
• Contract until one years, subject to extension.

Requirements:

• Higher Diploma or above qualification.
• IIQE papers: Paper 1, 3, and 5 (can take the exam after onboarding).
• Over 1 years work experience in financial institutions, preferably with experience in Insurance or Customer Service area.
• Relevant customer service and hotline experience are welcome.
• Good communication skills and telephone manners.
• Detail-oriented, with a customer and service orientation.
• Proficiency in spoken English, Chinese, and Putonghua.
• PC literate in MS Office especially MS excel

Interested parties can reach out to Kenny Kwok at WallStone Partners & Co. Ltd. by phone at 2110 4572, by mobile at 9473 1778 , or by email at [via CTgoodjobs Apply Now] can also submit your application directly through JobsDB .