Job Description

• Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels via phone, email, online text and fax
• Deliver quality services to customers through inbound and outbound calls
• Provide after-sale services to diverse customer types
• Address customer feedback / complaints professionally
• Coordinate with internal and external parties in managing customers' opinions or complaints and respond in a timely manner
• Ensure all customers' enquiries are handled strictly in compliance with the Bank’s guidelines and procedural manual

Requirements

• High Diploma, Degree or recognized qualification, IIQE and HKSI holder will be an advantage
• 3-4 years relevant experience in customer service experience from banking /financial institutions
• Good customer service skills, self-motivated, able to work under pressure
• Proficient in spoken & written English & Chinese including Mandarin
• Familiar with MS Office applications and Chinese inputs
• Work on-shift duty will be required

We offer competitive packages and promising career opportunities to the right candidates. Please send your full resume with current salary, expected salary and the date of availability to The Human Resources Department, Chiyu Banking Corporation Ltd, 1/F, No. 100 Queen's Road Central, Hong Kong or fax to 2986-3233 or by clicking Apply Now.

Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.