Your role:

• Handle and follow up customer enquiries and complaints in a professional and timely manner to achieve service excellence
• Establish and sustain a positive rapport with customers through consistent in-person meetings
• Develop and maintain up-to-date account service plan including Customer Account Profile, Account Service Strategy and Service Improvement Plan for improving the overall service quality and customer’s operational efficiency
• Formulate, in conjunction with the customer, the key service quality indicators in formal SLA
• Monitor service performance, proactively manage service quality and formulate service recovery plans, involving other operational functions as appropriate
• Establish effective working relationship with internal teams on service delivery management for customers

To succeed in this role:

• Higher diploma or above with 2-3 years’ relevant work experience
• Solid experience in B2B customer service and operation management is preferable
• Good interpersonal, communication and planning skills
• Energetic and well-organized with strong analytical mindset
• Good PC skills, familiar with MS Office is an advantage
• Good command of both spoken and written English & Chinese

What we offer:

• 14 days AL
• 17 days Public Holidays
• Birthday Leave
• Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
• MPF / ORSO contribution
• Discretionary Bonus
• Scholarship for further studies
• Life insurance and medical benefits
• Family health benefits
• Dental benefits
• Staff discount
• Free access to the company's amenities