The Landmark Mandarin Oriental, Hong Kong is looking for Assistant F&B Guest Experience Manager to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the The Landmark Mandarin Oriental, Hong Kong within F&B Division in Hong Kong, the Assistant F&B Guest Experience Manager is responsible for ensuring the highest quality of guest experiences, on and offline, pre and post arrival within F&B. Also be a F&B Ambassador to build strong rapport with F&B’s regular and VIP guests. The Assistant F&B Guest Experience Manager reports to the Food & Beverage Manager.

As Assistant F&B Guest Experience Manager, you will be responsible for the following duties:

• Oversee the F&B guest experience on and offline, pre- and post-arrival
• Support the outlet managers in leading and overseeing the hostess teams in any aspect
• Build strong rapport with new and existing, regular and VIP guests in F&B and act as LMO Ambassador
• Assist F&B Manager in administrative duties and with creating business analysis and reports to find ways to improve and ensure both business levels as well as guest satisfaction
• Be responsible for the overall SevenRooms operation and related topics, including but not limited to, booking management, guest database ownership and management and related trainings
• Be the key communication point to maintain transparent communication and to optimize the F&B reservation flow and yield
• Review and manage F&B’s inventory (available tables), review availabilities and communicate to all necessary departments, outlets, and reservations centre, to optimize yield
• Handle private room inquiries and bookings for Amber and work together with the kitchen and Amber team to ensure flawless execution of such
• Collaborate with Assistant F&B Sales Manager and Guest Experience Executive to facilitate any other event & function inquiries and executions
• Assist F&B Manager to oversee strategic partnerships as well as promotional offers across F&B and their production along side any other Sales & Marketing related matters
• Follow up on any sales leads and revert to the client within 24 hours
• Prepare, check and issue BEOs on a timely basis and to communicate any changes via amendments sent out immediately once there are changes
• Perform any other reasonable duties as required by your department head from time to time

As Assistant F&B Guest Experience Manager, we expect from you:

• At least 3 years' experience in Fine Dining restaurant at similar capacity, Michelin-starred restaurant experience preferred
• Strong professional presentation and decorum in all guest interactions
• Exceptional guest service skills, with sophisticated verbal and written communication abilities
• Fluent in English, knowledge of other languages is a plus
• Passion for providing memorable guest experiences through attentive and personalized service

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

We offer an attractive remuneration package, innovative benefits and career advancement opportunities within the Group. Please send your CV with a covering letter to [via CTgoodjobs Apply Now ] or send via WhatsApp 6378 0369  or apply online at www.mandarinoriental.com.