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Business Function Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.
Responsibilities
Independently assess detected suspicious transactions and determine if they are fraudulent.
Identify potential victims from money mules / fraudsters by asking the correct and appropriate questions via phone.
Convince and persuade identified victims to act on your fraud prevention advice.
Analyze fraud patterns and trends, and suggest improvements to the detection and prevention processes.
Require to work in shifts.
Participate in training and development activities to enhance skills and knowledge.
Demonstrate flexibility and a strong commitment to the team by being available for rotational shifts, including weekends, to ensure seamless coverage and responsiveness to fraud incidents.
Relevant Experience
University graduate or equivalent or secondary education
Minimum 2 years of relevant card authorization and / or fraud detection experience acquired from international bank(s)
Good understanding on consumer, corporate and private banking products, services and transactions
Good knowledge on legal, regulatory and card association requirements relating to card authorization, fraud detection, compliance principles and corporate governance practices
Good compliance and risk control concept
Ability to cope with highly demanding and fast paced banking environment
Competency to work in a matrix international organization
Demonstrate sound commercial experience and judgment
Good inter-personal, leadership, communication, and negotiation skills, and with the ability to network, successfully ‘engage’ and influence business.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.