Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility 

• Handle and process to complete vehicle loan drawdown/maintenance/redemption requests, i.e. provide vehicle loan settlement amount, process the drawdown/maintenance /settlement in systems in accordance with the established processing/control procedures, operating Delegation of Authorization (DoA), service standards
• Perform the role of custodian to handle and safe-keep Vehicle Registration Documents (VRD) and other security/loan documents; update system where necessary
• Handle data input, contribution and maintenance for TransUnion (TU) reporting of loan transactions in accordance with the established processing/control procedures, Guidelines of the Sharing and Use of Consumer Credit Data

Process Management 

• Assist the section manager to manage the day to day activities of the section
• Handle the responsibilities per the principal Responsibilities
• Handle and respond to inquiries/requests from internal/external partners/customers on service and loan processing of related matters
• Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously

Compliance and Risk Management

• Adhere, provide guidance and ensure section members comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations, e.g. AML , Code of Conduct, Information Security
• Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required.
• Escalate exceptional/outstanding/suspicious transactions to section head and other relevant parties where appropriate for necessary action per the Enhanced Incident Escalation/Incident Management Policy.

Project Management and Others 

• Support system enhancement for various systems to perform user acceptance tests, live verifications, drill tests, etc
• Support the preparation of periodic performance, productivity, risk matrix reporting to management
• Support any initiatives, new services, ad-hoc tasks and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator, housekeeping coordinator, etc)

• Degree holder, or post-secondary education with relevant working experience
• Good knowledge and experience of banking operations and loan processing.
• At least 3 years of relevant working experience
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software and systems.
• Knowledge of banking regulations and policies.
• Positive attitude, creative and innovative
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.