Working Location:
Art Piece - Causeway Bay & Tsim Sha Tsui Branch (Beauty and Lifestyle Service Floor)
We provide diversified services from head to toe including yoga, pilates, spa, medical beauty.

Key Responsibilities:

-          Manage sales and service quality, ensure to maximize sales and productivity, achieve sales targets and concierge KPI, manpower efficiency and customer service standard.

-          Oversee and monitor smooth daily operation, people management and CRM activities.

-          Assure proper brand image and excellent customer service are well delivered according to brand standards.

-          Guide and support subordinates in building loyal and long-term relationships with customers.

-          Maintain good communication and relationship with service vendors.

-          Drive, motivate and lead subordinates to achieve successful growth and provide first class customer services.

-          Develop and maintain a good team work to enhance the motivation and create enthusiasm throughout the team.

-          Plan and conduct regular bench-marking exercise on Concierge/Customer Services and recommend improvements to the management for consideration.

-          Handle customer complaints and inquiry in a timely and professional manner.

-          Monitor and manage the implementation of company regulations, operation policies and procedures.

-          Assist to coordinate/monitor of marketing and membership activities.

-          Perform other duties/ad hoc projects as assigned.

Requirements:

-          Higher Diploma or above in Hospitality, Business or a related field.

-          3 - 8 years’ working experience in guest relations, customer service, hospitality, front office or a related industry.

-          Proven leadership skills with experience in managing a team.

-          Good negotiation, communication, interpersonal and management skills with strong leadership and customer focus

-          Good written and communication skills in English, Cantonese and Mandarin.

-          Positive mindset and strong sense of responsibility

-          Proficiency in MS Office (Excel, Word, PowerPoint and Outlook)

-          Willing to work on shift

-          Candidate with less experience will be considered as Assistant Manager

We offer
**Subject to change

• Conveniences working location, next to MTR station (3 mins)

• Fine and elegant working environment

• Public Holiday

• Attendance bonus

• Incentive package 

• Discretionary year end bonus

• Staff Discount in service center and beauty salon

• Career growth opportunities and training

• Medical and Dental

• Annual Leave

The information provided will be treated in strict confidence.  All personal data of unsuccessful applicants will be destroyed after the recruitment purpose.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.