About Our Client/ 有闗我們的客戶:

Our client, a renowned international airline brand, is currently seeking a lounge attendant for their location at Hong Kong International Airport.

我們的客戶是國際知名的航空公司，正在尋找貴賓室侍應/服務員加入他們.

 

Benefits:

• Enjoy 90% off air tickets.
• Comprehensive training and career development programmes.
• Health-care and insurance benefits for employees and families.
• Employer-funded ORSO Scheme.
• Discounts at airport restaurants.

Job Details:

• Work Schedule: 5-day workweek with rotating shifts:
  • For Lounge Attendant/Server/Lounge Supervisor/Bartender/Barista: Morning: 5 am - 3 pm ; Evening: 3 pm - 1 am
  • For Lounge Ambassador: Morning: 7:30 am - 5:30 pm ; Afternoon: 12 nn - 10 pm
• Location: Hong Kong International Airport
• Language Requirements: Good command of English and Cantonese is required

 

Responsibilities:

For Lounge Attendant/Server/Lounge Supervisor:

• Present and explain menu options, including dishes and ingredients.
• Take accurate orders and serve food and beverages professionally.
• Offer recommendations tailored to customer preferences.
• Ensure a clean, welcoming environment in the VIP lounge.
• Support daily lounge operations.

For Bartender/Barista/Bar Supervisor:

• Stay knowledgeable about beverages, including wine, spirits, cocktails, and teas.
• Assist guests with orders and provide recommendations.
• Prepare and deliver drinks and snacks to meet high standards.
• Fulfill bespoke drink requests to ensure customer satisfaction.
• Maintain cleanliness and manage stock levels efficiently.

For Lounge Ambassador (Strong communication skills):

• Deliver exceptional customer service, ensuring compliance with food safety, health, and safety standards.
• Perform lounge operations, including stocking counters, maintaining cleanliness, and quality control.
• Greet customers warmly, address inquiries, and handle feedback to enhance their experience.
• Assist with travel-related inquiries, baggage handling, and personalised activity suggestions.
• Collaborate with teams to maintain service excellence and address operational needs.
• Provide coaching and on-the-job training for new joiners, sharing operational knowledge.
• Attend training sessions to stay updated on policies, regulatory standards, and service requirements.

 

Requirements:

• Minimum age: 18 years old.
• Prior experience in catering, fine dining, hotels, VIP lounges, or airport roles is preferred.
• Fluent in English; Cantonese proficiency is required.
• Must demonstrate teamwork, a customer-first mindset, friendliness, and a positive attitude.
• Willing to work shifts and occasional overtime for flight delays.
• Candidates with significant relevant experience may be considered for senior or supervisory roles.

 

員工福利:

• 可享機票1折優惠
• 優秀的培訓和職涯發展機會
• 員工及其家庭的醫療保健和保險福利
• 供款會完全由僱主負責
• 機場餐廳折扣

工作內容:

• 5天工作週 (星期一至星期日輪班)
• 貴賓室服務員/侍應/貴賓室主管/調酒師/咖啡師：
  早班：上午5時至下午3時
  晚班：下午3時至凌晨1時
• 貴賓室大使：
  早班：上午7時30分至下午5時30分
  中班：中午12時至晚上10時
• 工作地點: 香港國際機場
• 良好的英語及廣東話溝通能力

 

工作職責：

貴賓室侍應/ 高級餐廳服務員/ 主管:

• 介紹菜單並解釋菜餚及成分
• 接收顧客訂單並確保準確性
• 提供餐飲服務，具備專業知識，根據顧客需求作出推薦
• 了解顧客需求並提供優質的餐飲服務
• 維持貴賓室的整潔並處理日常運作

貴賓室調酒師/咖啡師/酒吧主管:

• 了解並分享飲料知識(葡萄酒、烈酒、雞尾酒、茶等)
• 協助顧客點餐並根據顧客需求作出推薦
• 提供餐飲服務，於有需要時根據要求調製特飲
• 了解顧客需求並提供優質餐飲服務
• 維持貴賓室整潔和日常運作

貴賓室大使（須具備優秀的溝通技巧）：

• 提供卓越的客戶服務。
• 負責貴賓室運營，包括補充服務台物資、保持環境清潔以及進行質量控制。
• 熱情迎接客人，解答查詢並處理意見反饋，以提升客戶體驗。
• 協助處理與旅程相關的查詢，例如行李處理及提供個性化活動建議。
• 與團隊協作，確保服務卓越並解決運營需求。
• 為新入職員工提供指導及在職培訓，分享運營知識與經驗。
• 參加培訓課程，掌握最新政策、法規標準及服務要求。

入職要求:

• 申請人必須年滿18歲。
• 優先考慮具餐飲、高級餐廳、酒店、貴賓室、機場或相關職位經驗的候選人。
• 必須具備流利的英語溝通能力。
• 候選人應具備團隊合作精神、顧客導向、親切、樂於助人的性格及積極態度。
• 需輪班工作，並且願意在航班延誤時超時工作。
• 具備更多相關經驗的候選人可考慮晉升至主管或高級職位。