Job Responsibilities:

• Provide timely and effective technical support to end-users via various communication channels, including email, phone, and in-person

• Diagnose and resolve hardware and software issues related to desktop computers, including operating system problems, software installations, printer configurations, and network connectivity

• Install, configure, and upgrade desktop hardware and software components, including operating systems and productivity suites

• Perform routine maintenance tasks on desktop systems, such as applying software updates, antivirus scans, and system optimizations

• Collaborate with other IT team members to troubleshoot and resolve technical problems that require additional expertise

• Document support activities, including issue resolution, troubleshooting steps, and frequently asked questions

• Assist with the procurement and inventory management of desktop equipment, ensuring proper asset tracking

• Provide basic training to end-users on the effective use of desktop systems and software applications

• Stay updated with emerging technologies and industry trends related to desktop support.

Job Requirements:

• Minimum of 3 years of experience in providing technical support for desktop systems in a professional environment

• Strong knowledge of desktop operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office Suite)

• Familiarity with computer hardware components and peripherals

• Understanding of network protocols, IP addressing, and basic network troubleshooting

• Solid problem-solving skills with the ability to diagnose and resolve technical issues efficiently

• Excellent communication skills, both verbal and written, to effectively convey technical concepts to non-technical users

• Ability to prioritize and manage multiple tasks independently in a fast-paced environment

• Customer-focused attitude with a commitment to providing exceptional service

We Offer:

Remuneration Package

• Competitive Basic Salary

• Double Pay

• Performance Bonus

Paid Leaves

• Annual Leave

• Birthday Leave

• Family-Friendly Leave

• Recreation Leave

• Marriage Leave

• Maternity Leave

• Paternity Leave

• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme

• Medical Benefits

Staff Learning Subsidies and Development

• Comprehensive on-the-job training

• Learning Sponsorship

• Personal development and growth opportunities

Company Activities and Gathering

• Diversified Interest Classes

• Company Outing

• Sponsored Gathering

• Marathon Running

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