About Bluedot

Bluedot is an AI-powered meeting recorder used by thousands of companies, including The New York Times, Salesforce, Etsy, and more. We offer a Chrome Extension that records, transcribes, and summarizes Google Meet meetings, producing custom meeting notes tailored to users' needs. Bluedot is backed by the OnDeck fund, Pioneer, and multiple angel investors. Our team is working remotely across the UK, Germany, Poland, Ukraine, Georgia and South Africa.

Why do we need you?

At the moment, the two founders are handling all of the support and success work, which isn't sustainable as we grow. We need someone who can take charge of support and help automate as much of it as possible. There are numerous AI tools available for support automation, and we’d love for you to focus on this initially. Once the automation is in place, you’ll transition to the success team, where you’ll have the opportunity to manage our existing clients, ensuring their satisfaction and helping them grow with us through upselling and onboarding.

What You'll Do as Customer Support

• Set up foundational support processes: Develop structured workflows, use AI to to handle customer queries efficiently.
• Build and manage a knowledge base: Create help articles, FAQs, and pre-recorded training videos to minimize repetitive support queries.
• Handle customer inquiries: Respond to technical and product-related questions via email, chat, and support tickets.
• Improve self-service support: Implement better automated support solutions using tools like Intercom or other ticketing systems.

Customer Success (Long-Term Focus)

• Monitor user engagement and proactively reach out: Identify users who need assistance or additional guidance to maximize their experience.
• Upsell and expand accounts: Engage with individual users and small teams to introduce enterprise offerings and expand account usage.
• Develop structured onboarding: Create onboarding flows for new users and provide live training sessions when necessary.
• Track customer feedback: Work closely with the product team to report customer pain points and suggest improvements.

Who You Are

• Experience in customer support or/and customer success, preferably in a SaaS or technology company.
• A self-starter who thrives in an early-stage startup environment—you’re excited to build processes from scratch.
• Excellent problem-solving and communication skills—you can quickly grasp technical concepts and explain them in a simple way.
• Highly organized and detail-oriented, able to track customer needs and maintain clear documentation.
• Comfortable with SaaS tools like Intercom, Jira, or CRM systems.
• Fluent in English (bonus points if you speak additional languages)
• Familiarity with AI, productivity tools, or meeting software is a plus.

What We Offer

• Competitive salary
• Fully remote
• Minimal meetings and fully asynchronous culture
• Frequent salary review
• Paid vacation, sick leave, and days off
• Chance to work closely with a fast-growing, AI-driven product

How to Apply

Interested? Apply via LinkedIn!

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