As a Senior Customer Service Executive in the Loyalty Team, you will be pivotal in overseeing the daily operations of the Sports Registration Centre. Your leadership will ensure seamless processes while providing exceptional service to our customers. Your primary responsibilities include:

• Leading and mentoring the Customer Service Executive team to deliver friendly and professional service at the front desk of the Sports Registration Centre
• Build and maintain strong relationships with VIP clients, enhancing loyalty and satisfaction
• Collaborate with the Relationship Manager to develop and implement effective loyalty programs that drive customer engagement and retention
• Assist in analyzing customer data and feedback to identify trends, preferences, and opportunities for program enhancement
• Support the Manager in executing targeted campaigns to increase customer engagement and loyalty participation
• Help monitor and evaluate program performance metrics, prepare reports, and present findings to senior management
• Assist in planning and executing loyalty program communications, promotions, and events
• Contribute to market research efforts to stay informed about industry trends and competitor activities
• Managing Sports Registration Centre daily operation ensuring proper procedures are followed
• Addressing customer complaints and handling unexpected situations to maintain high levels of customer satisfaction
• Preparing daily reports to support internal operations and provide actionable insights.
• Conducting guided tours for visitors and promoting customer engagement
• Collaborating with internal teams to enhance loyalty initiatives and customer experiences
• Performing other duties as assigned

Job Requirements:

Education & Experience:

• Degree / Diploma holder in Event Management, Hospitality, CRM or relevant discipline
• Minimum 5 years of proven experience in event management, demonstrating strong organizational and detail-oriented skills
• Proven experience in loyalty program management, customer relationship management, or related roles

Skills & Competencies:

• Strong analytical skills with the ability to interpret data and derive actionable insights
• Outstanding communication and interpersonal skills
• Well-developed analytical and problem-solving skills
• Excellent organizational and project management abilities
• Proficiency in CRM systems, loyalty program software
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• A proactive and results-driven approach to work
• Passion for customer loyalty initiatives and relationship management
• Passionate and knowledgeable about a wide variety of sports
• Energetic, outgoing, and active
• Excellent proficiency in written and spoken English and Chinese (including Putonghua)
• Flexible and willing to work on weekends, public holidays, or shifts as required

We offer an attractive remuneration package with fringe benefits to the right candidate, such as:

• 5-day work week
• Discretionary bonus
• Complimentary Annual Sports Pass
• Medical insurance
• Meal allowance
• Transportation allowance

Interested parties please send detailed resume with current & expected salaries via Apply Now.

We are an Equal Opportunity Employer. Personal data collected will be used for recruitment purpose only.