We are looking for a Guest Relations Host – Family Experience based at Island Shangri-La, Hong Kong!

As a Guest Relations Host – Family Experience, we rely on you to:

• Ensure a smooth and efficient daily operation
• Provide personalized and prompt service to VIP guests from arrival to departure
• Conduct room check-in and guest rooming for designated guests e.g. family suite arrivals/limousine arrivals and SAR arrivals
• Keep updating the VIP list and guest preferences in GuestPedia to exceed guest expectations
• Liaise with relevant departments regarding guests' logistical requirements and amenities
• Provide F&B services to guests in the Lounge promptly and efficiently
• Perform any other duties as assigned by the Supervisors

We are looking for someone who has:

• Diploma or above in Hospitality Management or other related disciplines
• Minimum 1 year of experience in luxury brand of hotel operation, experience in Kids Club / Theme Park / Childcare Management environment is an advantage
• Knowledge in OPERA system
• Outgoing, customer oriented and self-motivated individual
• Strong communications skills and interpersonal skills
• Excellent command of spoken English, Cantonese and Putonghua

 

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
WhatsApp: (852) 5582 8849 
Email: coehr.hk@shangri-la.com
Website: www.areyoushangri-la.com

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.