The Department
Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job
You will:

• Organize and manage the work of Engineers, Technicians and other team members; monitor their performance and give them support to ensure that maintenance services are delivered to internal and external customers efficiently and effectively that meet their requirements; attend special events as required to ensure smooth operation from technical perspective.
• Develop and implement comprehensive maintenance service plans to ensure the operation of the buildings and effective functioning of the facilities in the Clubhouse at all times and achievement of KPIs and service standards; submit regular reports to manager in various areas including but not limited to engineering audit, maintenance and hygiene inspections, status of work orders, and occupational safety and health.
• Assist in formulating preventive maintenance strategy and Implement preventive maintenance programmes to keep the assets in good order and reduce unscheduled downtime and major repairs.
• Review Service Level Agreements with customers, and design and implement tailor made programmes to ensure services are delivered in the most efficient manner according to customers’ needs.
• Supervise the performance of contactors to ensure that services rendered meet the required standards, time frame and budget.
• Oversee the production of technical drawings, specifications and tender documents for minor alternation/additions and improvement works; monitor the progress of works upon project implementation.
• Ensure the use of computerized maintenance management system to improve the efficiency of corrective and preventive maintenance services.
• Prepare and update Operation and Maintenance Manuals as well as Standard Operating Procedures (SOPs) and ensure full compliance by the facilities maintenance teams and contractors; develop business continuity plan and ensure that best practice in the industry is implemented.
• Propose annual budgets, capital works programmes and operating budgets for the facilities; monitor expenses to ensure meeting approved budget; take measures to reduce cost and optimize efficiency as required.
• Maintain a positive atmosphere in the team; motivate team members to enhance their performance level; appraise staff’s performance regularly and enforce other people-related programmes.
• Ensure compliance with statutory requirements by enforcing the Club’s policies, departmental SOPs, laws, and regulations governing safety and health, environmental protection and sustainability, hazardous waste disposal, use of chemical substances and materials, etc.
• Ensure implementation of the energy conservation programme to help reduce energy consumption in the Clubhouse without compromising the high quality of services, and produce report to manager to update status regularly.
• Administer staff matters including duty rosters, deployment, leave arrangement, training, coaching and staff development; conduct specific training on emergency procedures, system operation and other relevant topics to the Engineering Team.
• Perform any other related duties as and when assigned by the supervisor.

About You
You should have:

• A degree in Building Services or Electrical/Mechanical Engineering or a related discipline
• A minimum of 7 years’ solid experience in facility management gained from hospitality industry including 3 years at managerial level
• Possessing relevant professional qualifications, e.g. HKIE, CIBSE, IMFA, IMechE or IEE.
• Knowledge of best practice in facility management, Service Level Agreement and KPIs
• Strong leadership and organizational skills in planning and scheduling
• Excellent customer service skills
• Good communication skills in both spoken and written English and Chinese
   

Terms of employment
The level of appointment will be commensurate with qualifications and experience.

How to Apply
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:
Fax: 2966-5770
Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.