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Guest Service Agent

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Job ref no.: 393228393-20211405
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Guest Service Agent

CORDIS, HONG KONG (formerly Langham Place, Mongkok, Hong Kong)
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AI翻譯由Google Translate提供,內容如有歧異,請以原文為準。

Job Highlights

  • 5-day work week
  • Medical plan
  • Dental plan

About Langham Hospitality Group

 

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

 

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

 

Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart" and with that, we offer genuine heartfelt service.

Are you devoted to? 

  • Assist in Front Office operations in a successful 5-star hotel
  • Deliver customer service based on hotel standard and procedures
  • Conduct up-selling and cross-selling to maximize hotel revenue

Are you vibrant with?

  • Related customer service experience 
  • Good command of both spoken and written English and Chinese
  • Fabulous communication and interpersonal skills
  • Tech-savvy, good with details
  • Able to work cheerfully under pressure, juggle deadlines and priorities
  • Manage overnight duties

Do you have memorable qualities, such as?

  • Devoted to the well-being of your guests and colleagues
  • Genuine, natural, honest
  • Reliable, thoughtful, detailed
  • Friendly, caring, seamless, intuitive

“Cordis” means HEART in Latin.We look after our colleagues with HEART:

  • Open culture: You like to express yourself, we like to listen
  • Agile career opportunities
  • Global growth opportunities with 35+ new hotel openings in pipeline
  • Free duty meals
  • Free staff accommodation in overseas hotels
  • Life, medical/dental, hospitalisation insurance, and more

If you are the person we’re looking for, please contact us immediately.

Please send your resume to via Apply Now.

Personal data collected will be treated in confidence and used for recruitment purposes only.

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CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3072

F (852) 3552 3079

Cordis, Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

For more information about Cordis, Hong Kong, please visit: https://www.cordishotels.com/en/hong-kong/

More Information

Job ref no.393228393-20211405
SalaryN/A (Search your salary info in SalaryCheck)
Benefit
  • 5-day week
  • Dental plan
  • Medical plan
Job Function
Location
  • Mong Kok
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip
Overview


ABOUT CORDIS, HONG KONG

Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart” and with that, we offer genuine heartfelt service.

 

OUR MISSION
 

Standing tall at the heart of it all, embracing and enhancing Mongkok to create authentic experiences.


OUR WINNING ACCOLADES

MICHELIN-starred Ming Court, Hong Kong & Macau MICHELIN Guide, 2009-2024
Cordis, Hong Kong, TripAdvisor Travellers’ Choice Award, Best of the Best 2024
Chuan Spa, Travel + Leisure Luxury Awards Asia Pacific 2023, Best Hotel Spas in Hong Kong, 2023
Cordis, Hong Kong, EarthCheck Platinum Certification, 2023

 

SUSTAINABILITY

Adhere to the company's Sustainability policies & environmental management system procedures for departmental operations under ISO 14001:2015 and EarthCheck standards and guidelines.

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