At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on.

About the Role

Lead AIAHK’s IHS Tribe to achieve its business goals by defining key priorities and deliverables, driving execution of key initiatives across cross-functional teams, and managing the central delivery team to ensure collaboration across the company’s resources and effective programme governance.

Roles and Responsibilities:

Shape the direction of AIAHK’s IHS programme and drive delivery to achieve its mission and financial and customer objectives

• Mobilise the central delivery team and all cross-functional teams around the mission of delivering more accessible, affordable and effective healthcare
• Be accountable for the delivery of the programme’s financial objectives including growing Health VONB, increasing provision profits, and reducing medical loss ratio
• Develop and sustain a market leading health customer experience via end-to-end integrated care journeys
• Lead cross-functional teams to plan and execute priorities in a timely manner, as well as facilitate collaboration between the central delivery team and the rest of the organisation
• Actively drive the overall strategic planning and evolution of the IHS programme over time

Orchestrate Tribe activity and steer its daily operations

• Define the Tribe’s direction and priorities with regular syndication and steering with IHS Sponsor and relevant Exco stakeholders
• Ensure cohesion of priorities and deliverables across cross-functional teams
• Conduct business planning for the Tribe and set clear goals and roadmaps for the programme in each quarter
• Drive the regular review process including managing expectations of various stakeholders including senior management
• Manage the Tribe budget, composition, and headcount

Partner with cross-functional teams to deliver on the prioritized initiatives

• Collaborate with and influence business, technology and other functional owners and stakeholders of each prioritized initiative in the roadmap to drive effective and timely execution
• Establish effective operating model and resource allocation to enable initiative execution

Lead IHS capabilities development across the organisation

• Ensure necessary capabilities are in place within the Tribe, including healthcare and analytical expertise (through recruitment, development, or resource augmentation as appropriate)
• Create a non-hierarchical atmosphere of confidence and trust to motivate and empower team members to fulfill the Tribe’s tasks effectively
• Conduct regular coaching, feedback, and performance reviews for Tribe members
• Collaborate with HR Training & Development to elevate IHS knowledge and capabilities across the broader organisation

Minimum Job Requirements:

• University degree with over 10 years working experience in life and health insurance and/or healthcare-related industry
• Industry knowledge of insurance and healthcare required
• Strong business acumen and results orientation, with proven track record in attaining business results
• Strong strategic mindset, analytical and problem-solving skills
• Strong communication, influencing and interpersonal skills
• Be adaptable, willing and able to interact and build strong relationships with people from a diverse range of backgrounds; be open-minded to develop and adopt new, innovative ways of working
• Experience in leading diverse, cross-functional teams highly preferable

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.