Job Purpose:

• Manage different service providers to provide professional IT infrastructure services including data center services, office infrastructure services, server room management and print services.
• Monitor the performance of the service providers according to regulatory and internal requirements and ensure their performance meets the agreed service levels.
• Responsible for overall IT infrastructure availability in terms of the system and service resources.
• Take lead of technical projects which are related to IT infrastructure improvements.
• Responsible for disaster recovery planning and performing annual drill.

Main Responsibilities:

• Ensure system operations are followed closely and accurately according to the different system requirements.
• Involve directly in incidents or problems that cause service impacts and acts as escalation point for incidents not being resolved in a timely manner.
• Run the change control board to ensure the quality of submitted changes in terms of justifications, impact analysis, fallback planning, etc.
• Involve directly in approval of urgent change requests.
• Establish standards and best practices for managing infrastructure, including servers, storage, network, backup and monitoring, etc.
• Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
• Ensure that systems, processes and methodologies are maintained and followed to ensure effective monitoring and control of service delivery.
• Manage the data backup and recovery for all IT systems and conduct regular recovery drills.
• Ensure capacity planning and healthiness for all IT infrastructure services.
• Lead the 7x24 datacenter monitoring and operation including networking and applications both on-premise and on cloud.
• Maintain with the service providers the latest disaster recovery plans to ensure continual services are provided during the disaster scenarios.

Incumbent Requirements:

• University graduate or equivalent professional qualification in Information Technology, Computer Science or relate discipline.
• Holder of ITIL or relevant certification is preferred.
• At least 10 years relevant working experience in IT operations.
• Solid experience in managing vendors on IT operations, change management, incident management, problem management, etc.
• Proficient in Microsoft products including Windows Server, Office 365, Active Directory, Group Policy, etc.
• Solid experience in Virtualization, SAN storage, Unix/Linux and network design.
• Solid experience in managing server room facilities and office infrastructure such as Wifi services, IP Phone system, etc.
• Working experience in designing, executing and supporting central IT infrastructure, and Cloud solutions.
• Good command of written and spoken English.

Please send your full resume including the current & expected salary, availability to us by clicking Apply Now.
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