Job Purpose:

• Assist and support Customer Service Hotline team to deliver excellent service to our Internal and external customers
• Answering various types of enquiries via hotline on policy information.
• Provide support to support ad-hoc issue within the department.

Main Responsibilities:

• Handle customer enquiries from different Hotlines in professional manner to achieve service excellence
• Arrange follow-up calls to customer when necessary or assigned by supervisor
• Document all call information in the Customer Service Logging System
• Perform ad-hoc task as required

Requirements:

• F.7 or above and passed in IIQE 1,3,5 with at least 2 years relevant working experience preferred.
• Good spoken and writing in both English and Chinese (Mandarin and Cantonese)
• Careful mindset, patient, pleasant, good telephone manner and interpersonal skills
• Customer-oriented with passion and caring attitude
• Hands on PC skills including Chinese word processing
• Immediate availability is highly preferable

Please send your full resume including the current & expected salary, availability to us by clicking Apply Now.
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