We are now inviting energetic, motivated and enthusiastic candidates to join our growing team of artisans. As an artisan of K11 ARTUS, you are valued and respected and are empowered to create memorable experiences for our guests and residents.

Responsibilities

• Assist in the day-to-day procedures and operations of the Reservations Department to ensure a seamless booking and arrival experience
• Manage telephone, email and fax enquiries in a prompt, courteous and professional customer service at all times, ensuring accuracy and attention to detail in accordance with company standards without delay
• Fully knowledgeable about all hotel products, like guest rooms, rates and promotions, hotel facilities and programs. Assist on managing room availability, rate or booking integration issues to maximize hotel occupancy and average daily rate
• Ensure reservation policies and procedures are set-up and followed properly
• Assist in creating and managing rates, packages and other configuration in the hotel system
• Track and manage reservations across all channels, including hotel website, OTAs, GDS, third parties, etc., ensuring rate parity are maintained
• Manage and perform other reservation duties as requested by management

Requirements:

• High School Graduate with an emphasis on hospitality and tourism. College degree or equivalent preferred
• Experience in hotel reservation department is preferred
• Excellent communication skills and high levels of written and spoken English. Proficient in Mandarin is a plus
• Knowledge of multiple reservation system and applications like property management system, booking engine, OTA extranets, etc.
• Understanding of third party website, travel agent and corporate guests’ booking behaviour and process
• Courage to tackle challenges & ambitious to find ways to motivate
• Details oriented, judgmental, decision making & communication skills
• Service oriented mind-set, passionate in customer service, actively looking for ways to enhance customer experience
• Shift duty is required

We offer attractive remuneration package to the right candidates. Interested parties, please email full resume with current and expected salary by clicking Apply Now.

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