Responsibilities:

• What this job involves:

Guest Experience Management:

• Ensure exceptional guest experiences by delivering a high-quality services and amenities.

Cleaning

• Coordinate on catering services and set up the venue for meetings/ events if necessary.
• Perform regular check to ensure all meeting rooms are clean and tidy (e.g., chairs are pushed in, all
• surfaces are wiped, dirty cups are removed etc.)
• Perform frequent check to ensure all pantries are clean and tidy (e.g., no used cutlery/ kitchenware
• in the sink, pantry counter tops are neat, pantry stock replenished, fridge interior is cleaned etc.)
• General cleaning in the Coffee point and client area
• Dishwashing, coffee machine, cutlery, and kitchenware cleaning
• Initiate the clearing and disposal for expired items and items without names from the fridges every
• other Friday.
• Support team administer to purchase coffee/ lunch from restaurants/ coffee shops.
• Support the look and feel of the welcome area from housekeeping, cleaning perspective both internally and externally.

Stock Taking & Reporting

• Monitor and refill meeting room supplies (tissue boxes, pens, and notepads)
• Monitor, stock take and replenish pantry supplies (including coffee beans, first aid kit), kitchenware
• and report to JLL team accordingly.
• Check the delivered stock and put back in the storage area in a timely manner.
• Operations Management:
• Provide support to front office reception counter (when receptionist on leave)
• Work with housekeeping and facilities technical team
• Implement standard operating procedures and ensure compliance with quality standards.
• Monitor operational performance and identify areas for improvement.
• Other duties as assigned by superior

Others

• Team shifts support for irregular working hours.
• Provide support to CS officer/ team as necessary and when required.
• Ensuring full statutory and operational compliance is achieved in line with contract KPI’s.
• Ensure compliance with JLL and site H&S processes and procedures, including internal and external audits.
• Actively participate and contribute to all team meetings.

Sound like you? To apply you will have:

• At least 3-5 years’ relevant working experience in hospitality/hotels/corporate offices
• Proven first class food and beverage experience – corporate waiter, lounge or hotel background
• preferred
• Diploma in Hospitality Management, Business Administration, or a related field.
• Experience making coffee at Barista level
• Experience from working in conferencing or events environments
• Excellent communication skills with superior customer service skills
• Able to communicate in English
• Willing to learn and be part of a fast-paced dynamic team
• Tidy, organized, proactive, careful and customer/service focus
• Greet guests and accompany them to their appropriate meeting rooms
• Make espresso coffees at Barista level and prepare other beverages as required
• Deliver food and beverage service in a professional and at times discreet manner
• Prepare and serve beverages (whenever requested) for clients and internal staff.
• Support Front of House counter during lunch hour or whenever requested.
• Ensure that boardrooms/ meeting rooms are set-up correctly and within a timely and professional manner for all meetings
• Assisting with venue set up and execution of events
• Implement strategies to enhance guest satisfaction.
• Address guest feedback, complaints, and inquiries in a timely and professional manner.
• Collaborate with cross-functional teams to streamline operations and improve guest experience.

Job Types: Full-time, Permanent

Pay: $22,000.00 - $25,000.00 per month

Benefits:

• Medical Insurance

Schedule:

• Day shift

Work Location: In person

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