The American Club is seeking a friendly and organized Member Service Executive to join our team. The ideal candidate will possess excellent communication skills, both verbal and written, and have a strong ability to multitask in a fast-paced environment. Responsibilities include greeting visitors, managing phone calls, and handling administrative tasks. If you are a proactive individual with a positive attitude and a passion for providing exceptional customer service, we would love to hear from you.

Job Description

• Maintain daily operations of the Member Services Desk, including email control, handling phone calls and in person enquiries from Members and Guests
• Support Club Events registration
• Provide Members and Guests with high quality, five-star, personalized service which is professional and efficient, warm and friendly
• Communicate with other departments to ensure Members’ expectation on dining, Club & Private Events is met
• Handle Member concerns and feedback where appropriate, escalate to Manager or Senior Management where required
• Perform other duties/ad hoc projects as assigned by Member Services Manager

Qualifications & Skills

• Higher Diploma and above in Hotel Management 
• Preferably 3 years customer service experience in the hospitality industry
• Excellent interpersonal skills with above average English

Working location: Central & Tai Tam (Transportation allowance applies)

We offer attractive remuneration and career development opportunity. Please send full resume by clicking Apply Now or by Whatsapp: 9093 7658 . For more information please visit our website: www.americanclubhk.com

We are an equal opportunity employer. All information provided by applicants will be used for recruitment related purpose only and handled in strict confidence by authorized personnel only. Only short-listed candidates will be notified. The personal data collected will be destroyed after 3 months.