Duties:

(a) Business Consulting: Identify areas of business inefficiencies, conduct market research, and develop proposals for process improvement;

(b) Requirements Gathering & Validating: Collaborate with stakeholders to elicit, document, and prioritize business requirements. This includes validating requirements, conducting feasibility studies, and preparing detailed business cases and solution proposals;

c) Business Process Analysis: Analyse and document current processes, identify areas for improvement and propose efficient and effective solutions. This includes the creation of various design models such as workflow diagrams, user stories, decision trees, etc;

(d) Data Analysis: Collect, analyze, and interpret data to provide actionable insights and support data-driven decision-making;

(e) Solution Design: Work with technical teams to translate business requirements into functional specifications and ensure alignment with business objectives and requirements;

(f) Project Management: Assist in project planning, coordination, and monitoring to ensure timely delivery of project milestones and objectives;

(g) Stakeholder Communication: Facilitate clear and effective communication between business and technical teams, ensuring that stakeholders are informed and engaged throughout the project lifecycle

(h) Quality Assurance: Participate in testing and validation processes to ensure that solutions meet business requirements and quality standards

(i) Change Management: Support change management activities by developing training materials, user guides and conducting workshops; and

(j) perform ad hoc assignments in relation to IT operations and digital transformation in DH.

Qualification:

(a) Master/Bachelor Degree in Business Studies, Public Health, Information Systems, Information Technology or other related disciplines.

(b) Proven minimum 3 years' experience as a Business Analyst or similar role to business analysis, product management, technology and/or consulting. (i) digital transformation projects; (ii) digital marketing & analytics; (iii) e-commerce; (iv) business process re-engineering.

(c) Professional IIBA certification is advantageous (i.e ECBA, ССВА, СВАР).

(d) Proficiency in business analysis tools and techniques.

(e) Knowledge of project management methodologies (e.g., Agile, Lean, Waterfall).

(f) Hands-on experience with Data Analysis and Visualization tools with advanced Excel/VBA/Tableau / Power BI skills is a plus.

(g) User/customer experience-oriented with a creative mindset to think outside the box.

(h) Excellent communication and interpersonal skills. (i) Good client/stakeholder relationship and conflict resolution skills.

(j) Analytical, critical thinking, and problem-solving skills.

(k) Adaptive and fast to absorb domain knowledge. (1) Well-organized with the ability to meet multiple deadlines and work under pressure.

(m) Strong attention to detail and a high sense of responsibility.

(n) Excellent verbal and written communication skills in both English and Cantonese.