Mandarin Oriental, Hong Kong is looking for The Mandarin Club Waiter/Waitress to join our The Mandarin Club team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Hong Kong within Rooms Division in Hong Kong, the Mandarin Club Waiter/Waitress is responsible for providing quality service in a friendly, natural, courteous manner and always be attentive. The Mandarin Club Waiter/Waitress reports to The Mandarin Club Manager.

As The Mandarin Club Waiter/Waitress, you will be responsible for the following duties:

• Deliver a delighted The Mandarin Club experience to our guests
• Provide F&B operation of The Mandarin Club
• Maximize the Guest Loyalty and Guest Satisfaction in daily operation
• Ensures Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed to meet and exceed guests’ expectations
• Ensures the beverage and self-service stations are properly set with sufficient stocks
• Maintain neatness and cleanliness of The Mandarin Club

As The Mandarin Club Waiter/Waitress, we expect from you:

• Fluent in English and Cantonese
• Willing to learn and able to work under pressure
• Initiative with good customer service skills
• Experience in Club Lounge is highly preferred

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

We offer an attractive remuneration package, innovative benefits and career advancement opportunities within the Group. Please send your CV with a covering letter to [via CTgoodjobs Apply Now ] or send via WhatsApp 6378 0369  or apply online at www.mandarinoriental.com.